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Consumer Direct East Midlands, the government-backed consumer helpline, celebrates reaching its three year milestone this week as the advice service reveals it has helped 350,000 consumers in the region.
In the three years since Consumer Direct East Midlands launched, over 78,000 calls have been from Leicestershire consumers, wanting information on their rights and to complain about scams, rogue traders and all kinds of consumer issues.
The Consumer Direct East Midlands team of 27 Advisors has clocked up around 56,000 hours on the phone, advising the region’s consumers and helping them save time, money and stress in getting their consumer problems resolved. Each month the service responds to an average of 9,500 calls and over 300 emails.
A recent survey showed that of those who successfully resolved their complaint after contacting Consumer Direct, over half saved more than £100 per person through refunds, repairs and replacements with nine per cent saving more than £1000. In the last year, Consumer Direct has helped East Midland’s consumers save an estimated £6 million.
Sara Barry, Consumer Direct East Midlands Manager said: “In three years Consumer Direct East Midlands has been able to help thousands of people experiencing all kinds of problems with shops and traders. By providing access to clear, practical advice, Consumer Direct gives people the confidence to exercise their rights and get a fair deal for themselves.”
“From calls to Consumer Direct East Midlands, we have a much clearer picture of the consumer issues that are affecting people right across the region, from problems with mobile phone contracts to home improvements and cars.”
David Bull Head of Leicestershire County Council Trading Standards said “Consumer Direct has brought real benefits to consumers in Leicestershire. It really does pay to give Consumer Direct a call if you have a problem with goods or services you have bought, if you want advice before you buy, or if you want to report a rogue trader. We work closely with Consumer Direct, and calls help Trading Standards to get a good picture of trading practices that are causing problems, enabling us to tackle rogue traders, focus on advice and assistance to legitimate local businesses, and assist consumers who are more vulnerable.”
Consumer Direct acts as the frontline for Trading Standards, taking reports of rogue trading, providing initial advice and giving people the tools to resolve their problem themselves. This enables Trading Standards to focus on dealing with the most serious issues and carrying out targeted enforcement activity.
Latest News
Robbery at off licence | |
|---|---|
 | Robbery at off licence Police are appealing for witnesses after a robbery at an off licence. The incident happened at around 3.... 19 Jun 2009 Robbery at off licence |
Austin powers into town to open new children's centre | |
 | 16 June 2009 Austin powers into town to open new children's centre Rugby legend Austin Healey is getting ready to waltz into Melton to open a new children s centre. The Leicester Tigers and England star, also famed for his foxtrot after an appearance on last year s Strictly Come Dancing TV show, will cut the ribbon at Fairmead Children s Centre, in Drummond Walk, on Thursday, June 25.... 18 Jun 2009 Austin powers into town to open new children's centre |
Appeal following assault in Melton | |
| Appeal following assault in Melton Police are appealing for witnesses following the report of an assault on a woman in Melton. The incident happened at around 12.... 17 Jun 2009 Appeal following assault in Melton |
Recycle week 2009 | |
| Highways, Transportation & Waste Management 16 June 2009 Recycle week 2009 An action packed week aimed at encouraging people to reduce the amount of waste they produce is to be held. Recycle Week, themed Let s waste less , runs from Monday, 22nd June to Sunday, 28th June.... 16 Jun 2009 Recycle week 2009 |
Farmers fined £14,000 for moving sheep illegally | |
| Community Services 16 June 2009 Farmers fined 14,000 for moving sheep illegally Leicestershire County Council Trading Standards Service has prosecuted two Leicestershire farmers for failing to comply with a prohibition notice previously issued to them about moving their sheep. Thomas Geoffrey Skinner and Joseph David Skinner trading as the Skinner Brothers of Hazeltongue Farm, Holwell, Leicestershire were each fined 7,000 plus costs of 187.... 16 Jun 2009 Farmers fined £14,000 for moving sheep illegally |
Related News
How to Complain | |
|---|---|
 | One in three people think complaining isn't worth the effort according to a recent survey, but how you complain can increase your chance of success says government advice service Consumer Direct East Midlands.... 02 Apr 2008 How to Complain |
Rogue Traders | |
 | Following an increase in calls about rogue traders this summer Consumer Direct East Midlands is warning residents to be on their guard against traders who cold call offering to carry out property repairs.... 23 Aug 2008 Rogue Traders |
Consumers Direct | |
 | As thousands prepare to jet off for some half term sun before oil prices make air travel the luxury of the rich elite, Consumer Direct East Midlands is advising people what to do should their holiday not quite match the brochure. ... 24 May 2008 Consumers Direct |
Consumers Warned | |
 | Stories of botched building work can make finding reliable traders a worry but there are ways of increasing your chances of success... 22 May 2008 Consumers Warned |
DON'T LET COLD CALLERS LEAVE YOU HOT UNDER THE COLLAR | |
 | The tactics used by some telephone cold callers can sometimes leave you bewildered or pressured into buying things you neither want or need, but there are ways to get the upper hand, advises Consumer Direct East Midlands.... 16 Apr 2008 DON'T LET COLD CALLERS LEAVE YOU HOT UNDER THE COLLAR |
Relevant News
How to Complain | |
|---|---|
| One in three people think complaining isn't worth the effort according to a recent survey, but how you complain can increase your chance of success says government advice service Consumer Direct East Midlands.... 02 Apr 2008 How to Complain |
Loughborough MP Andy Reed Slams County Council For UK Youth Parliament Snub | |
 | Andy Reed, MP for Loughborough, has slammed the Conservative controlled Leicestershire County Council for snubbing the UK Youth Parliament.... 08 Apr 2008 Loughborough MP Andy Reed Slams County Council For UK Youth Parliament Snub |
Loughborough trio to fly the flag for Britain at international arts festival | |
 | Three graduates from Loughborough University School of Art and Design will be jetting off to Italy in May to take part in a prestigious international arts festival.... 11 Apr 2008 Loughborough trio to fly the flag for Britain at international arts festival |
DON'T LET COLD CALLERS LEAVE YOU HOT UNDER THE COLLAR | |
| The tactics used by some telephone cold callers can sometimes leave you bewildered or pressured into buying things you neither want or need, but there are ways to get the upper hand, advises Consumer Direct East Midlands.... 16 Apr 2008 DON'T LET COLD CALLERS LEAVE YOU HOT UNDER THE COLLAR |
Consumer Direct East Midlands | |
 | Consumer Direct East Midlands received more than 1,600 complaints about builders, plumbers, electricians, decorators and other home improvement traders in the first three months of this year totalling almost 5 million.... 22 Apr 2008 Consumer Direct East Midlands |
Most Read News (today)
Great Central Railway | |
|---|---|
 | It will be a cavalcade of memories at the Great Central Railway this weekend (17th / 18th May) as a special gala event recreates the sights and sounds of four decades ago. Star of the show will be BR Standard 7, Oliver Cromwell which hauled Britain s last steam train back in 1968.... 14 May 2008 Great Central Railway |
Stop for the lollipop - it's the law | |
| Highways, Transportation & Waste Management 5 June 2009 Stop for the lollipop - it's the law Photo opportunity Drivers are being reminded that is it the law to stop for a school crossing patrol. New signs with the message Stop for the Lollipop, it s the law will go up around the county in the coming weeks.... 06 Jun 2009 Stop for the lollipop - it's the law |
Farmers fined £14,000 for moving sheep illegally | |
| Community Services 16 June 2009 Farmers fined 14,000 for moving sheep illegally Leicestershire County Council Trading Standards Service has prosecuted two Leicestershire farmers for failing to comply with a prohibition notice previously issued to them about moving their sheep. Thomas Geoffrey Skinner and Joseph David Skinner trading as the Skinner Brothers of Hazeltongue Farm, Holwell, Leicestershire were each fined 7,000 plus costs of 187.... 16 Jun 2009 Farmers fined £14,000 for moving sheep illegally |
Appeal following assault in Melton | |
| Appeal following assault in Melton Police are appealing for witnesses following the report of an assault on a woman in Melton. The incident happened at around 12.... 17 Jun 2009 Appeal following assault in Melton |
Austin powers into town to open new children's centre | |
| 16 June 2009 Austin powers into town to open new children's centre Rugby legend Austin Healey is getting ready to waltz into Melton to open a new children s centre. The Leicester Tigers and England star, also famed for his foxtrot after an appearance on last year s Strictly Come Dancing TV show, will cut the ribbon at Fairmead Children s Centre, in Drummond Walk, on Thursday, June 25.... 18 Jun 2009 Austin powers into town to open new children's centre |
Most Read News (this month)
Most Read News (alltime)
Great Central Railway | |
|---|---|
| It will be a cavalcade of memories at the Great Central Railway this weekend (17th / 18th May) as a special gala event recreates the sights and sounds of four decades ago. Star of the show will be BR Standard 7, Oliver Cromwell which hauled Britain s last steam train back in 1968.... 14 May 2008 Great Central Railway |
Stop for the lollipop - it's the law | |
| Highways, Transportation & Waste Management 5 June 2009 Stop for the lollipop - it's the law Photo opportunity Drivers are being reminded that is it the law to stop for a school crossing patrol. New signs with the message Stop for the Lollipop, it s the law will go up around the county in the coming weeks.... 06 Jun 2009 Stop for the lollipop - it's the law |
Farmers fined £14,000 for moving sheep illegally | |
| Community Services 16 June 2009 Farmers fined 14,000 for moving sheep illegally Leicestershire County Council Trading Standards Service has prosecuted two Leicestershire farmers for failing to comply with a prohibition notice previously issued to them about moving their sheep. Thomas Geoffrey Skinner and Joseph David Skinner trading as the Skinner Brothers of Hazeltongue Farm, Holwell, Leicestershire were each fined 7,000 plus costs of 187.... 16 Jun 2009 Farmers fined £14,000 for moving sheep illegally |
Appeal following assault in Melton | |
| Appeal following assault in Melton Police are appealing for witnesses following the report of an assault on a woman in Melton. The incident happened at around 12.... 17 Jun 2009 Appeal following assault in Melton |
Austin powers into town to open new children's centre | |
| 16 June 2009 Austin powers into town to open new children's centre Rugby legend Austin Healey is getting ready to waltz into Melton to open a new children s centre. The Leicester Tigers and England star, also famed for his foxtrot after an appearance on last year s Strictly Come Dancing TV show, will cut the ribbon at Fairmead Children s Centre, in Drummond Walk, on Thursday, June 25.... 18 Jun 2009 Austin powers into town to open new children's centre |